FAQ's

Welcome to the Mescarf Frequently Asked Questions page!

• We've summarized some of our customers' most frequently asked questions so you can quickly find the information you need. If you have any other questions, please feel free to contact us.

Frequently Asked Questions
What is Mescarf?

• Mescarf is an online store specializing in high quality scarves. We bring you a wide range of silk scarves, cashmere scarves, and shawls made from the finest fabrics and sophisticated designs, designed to enhance your outfit.

How does Mescarf operate and offer its products?

• Mescarf operates primarily through an online platform where you can conveniently browse and purchase our collection of scarves on our website. We currently offer delivery to the United States and the United Arab Emirates, with delivery to other regions being planned.

Orders and Delivery
How do I place an order?

• Select your favorite products on Mescarf and click the “Add to Cart” button. Confirm the quantity and specifications on the shopping cart page, click the “Checkout” button and fill in the shipping address and payment information, and finally click “Submit Order” to complete the purchase.

Do you offer free shipping?

• Yes, we do! We offer free shipping on orders placed in the United States and the United Arab Emirates, with an estimated arrival time of 7 to 11 business days (Monday to Friday).

How long does it take to process an order?

• Orders are processed within 1 to 3 business days (Monday through Friday, excluding holidays).

Can I track my order?

• Of course you can! You will receive an email with tracking information once your order has shipped. You can also check the “Order Status” page on our website for the latest status.

Returns and Refunds
What is your return policy?

• If you are not completely satisfied with your item, you may contact us within 30 days of receiving your order to arrange a return. Please see our Returns and Refunds Policy for details.

What if I receive damaged or defective merchandise?

• If your item is damaged or defective, please contact us within 48 hours of receiving your shipment. We will quickly assist you in processing an exchange or refund.

How long does it take for a refund to be processed?

• Once we have received and inspected the returned item, a refund will be issued within 10 working days via the original method of payment. Please note that processing times may vary slightly between banks.

Product and Care
Does Mescarf have a care guide for the scarf?

• Yes, Mescarf provides basic care instructions for scarves. A detailed care guide is included in the packaging of each product, or you can refer to the care advice on our website.

What payment methods are available?

• We currently only support PayPal payments to make your shopping experience more convenient and secure.

Customer Support
How do I contact Mescarf Customer Support?

• If you have any questions or need assistance, please feel free to email us at info@mescarf.com or leave a message in the contact form on our website. We will respond to your inquiry within 24 hours.

Any other questions?

• If you don't find your question answered here, please feel free to contact us at info@mescarf.com. We are always happy to help you!